Cognos

Care plans

Basic

Bi-Annual Health Check

System Performance Optimisation

Content Consistency Checks

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Premium

Content Migration Management

Daily Health Check

Proactive Estate Monitoring

Cognos Upgrade Support

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Enhanced

Bi-Annual License Compliance

'How to' Requests

Content Store Backup Monitoring

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Empowering Absolute Peace of Mind

Our Cognos Care Plans don’t just care for the technology, they care for you, too. With our Cognos support, you’ll be reassured
that your Cognos estate is in a safe pair of hands. We’ll take care of everything for you, so you don’t have to worry.

Answers to your questions

What is a Cognos Care Plan?

Having the right support is vital to the successful running of Cognos. Our Cognos Care Plans are built to protect Cognos and to ensure that it remains active 24/7, meaning you always have access to business intelligence that supports mission critical business decision making.

Can the plans be customised?

We realise that everyone’s requirements are different. All Cognos Care Plans can be adapted and customised according to your business requirements.

How can I be sure that Cognos is in safe hands?

Every Cognos Support Analyst at Triangle is regularly trained to the highest of standards and we take pride in running one of the best Cognos support desks in the UK. Furthermore, we have a combined Cognos experience of over 150 years.

Why Triangle?

Our mission is to provide the best Cognos support, enabling our clients to sleep easy at night in the knowledge that Cognos is being looked after by a team of highly skilled and certified professionals.

In the event that something does go wrong, we don’t find the easiest solution, we find the best solution. Over the past decade, our Cognos Application support desk has been praised for its approachability and professionalism, and we constantly go over and above to make our clients lives easier.

Benefits of our Cognos Care Plans

Proactive, not just Reactive

By being proactive, we can spot problems before they arise, meaning disruption is a thing of the past.

Friendly and Dedicated Support Team

Our team is always accessible, approachable and knowledgeable. We pride ourselves in offering a personable experience.

Remove Risk Caused by a Single Point of Failure

A single point of failure puts Cognos at risk. With a Cognos Care Plan, you have access to a team of people, not just one.

Free Application of Fix Packs

As part of our Cognos support service, every Cognos Care Plan includes the free application of fix packs.

System Down Protection Included

We support Cognos and your infrastructure to ensure that you always have access to business intelligence to make informed decisions.

“Three times in the last two days I have had my people sing the praises of Triangle’s support desk.”
Ian Andrews, Hertfordshire Partnership University NHS Foundation Trust